Last Updated: April 5, 2026

At AJ-Trading Company, we stand behind the quality of our products. Because we operate as a multinational manufacturer and wholesaler, our returns and refunds process is designed to address the complexities of global logistics and industrial standards.

1. Inspection and Acceptance

Upon receipt of any shipment—whether it be construction materials, industrial machinery, or food products—the buyer is required to inspect the goods immediately.

• Discrepancy Reporting: Any claims for shortages, defects, or damaged goods must be reported to AJ-Trading in writing within 7 business days of delivery.
• Acceptance: Failure to notify us within this period constitutes an absolute and unconditional acceptance of the shipment.

2. Returns Eligibility

Due to the nature of our product categories, return eligibility varies:

• Industrial Machinery & Construction Materials: Returns are only accepted if the product does not meet the technical specifications agreed upon in the Proforma Invoice or if there is a verified manufacturing defect.
• Perishable Food Products: Due to health and safety regulations, food products and animal feed cannot be returned once the seal is broken or the shipment has been accepted, unless a quality deviation is laboratory-proven.
• Non-Perishable Goods (Pet Products/Office Goods): Items must be in their original, unopened packaging and in resalable condition.

3. Return Authorization (RMA)

No returns will be accepted without a Return Merchandise Authorization (RMA) number issued by our global support team.

• To request an RMA, please contact your account manager or email support@ajtradingaps.com with your order number and photographic evidence of the issue.

4. Shipping Costs

• Defective Goods: If a return is necessary due to a manufacturing defect or an error by AJ-Trading, we will cover the return shipping costs or arrange for local disposal/salvage.
• Change of Mind: For eligible non-industrial goods, the buyer is responsible for all return freight charges, export/import duties, and a 15% restocking fee.

5. Refund Process

Once the returned items are received and inspected at one of our regional hubs (Central Africa, Europe, North America, or South Asia):

• We will notify you of the approval or rejection of your refund.
• Approved Refunds: Will be processed via the original method of payment or as a credit note toward your next order within 10-14 business days.
• Machinery: For large equipment, a technician’s report may be required before a refund or replacement is finalized.

6. Cancellations

Orders for custom-manufactured machinery or specialized construction materials cannot be cancelled once production has commenced. Standard wholesale orders may be cancelled prior to dispatch, subject to a processing fee.

Contact Our Claims Department

For all inquiries regarding returns and refunds, please reach out to our regional logistics office: